| 70 West Court Drive • Centereach, New York 11720 (631) 585-6739 kbroggel@optonline.net SYSTEM ENGINEER * NETWORK ENGINEER * IT MANAGER * TRAINER * TECHNICAL SUPPORT * IMPLEMENTATION CONSULTANT Professional Overview 25 years of solid experience in electronic and computer technology as a technician, engineer, manager, project leader, trainer, planner with 12 plus years as an Information Technology Professional. Extensive experience and skills in: network installation, administration and engineering; client-server technologies; systems integration; IT technical and customer support; installation, maintenance, and troubleshooting of networks, clients, and servers; e-mail systems; technical/corporate training; disaster recovery; IT network and system security; ERP implementation; computer consultant. Formal Training/Certifications MCSE-Microsoft Certified System Engineer (Windows NT/2000/2003) MCSA-Microsoft Certified System Administrator (Windows NT/2000) MCT-Microsoft Certified Trainer MCP-Microsoft Certified Professional: NT 4 WS/Server; Exchange 5.5/2000; Win2000 Pro/Server; Win2003 Server, WinXP Pro, IIS 4-5; IE 5-6; ISA Server; Win2k Security Design, Network Infra., Active Directory, TCP/IP. CCA-Citrix Certified Administrator (MF 1.8) SCNP-Security Certified Network Professional CCNA-Cisco Certified Network Associate A+ (Hardware/Software) CTEC in-house training for MS Windows 2000 AD, DNS, Security, Proxy, ISA, TCP/IP, SQL 2000, IIS 4 and 5, SMS, Small Business Server, Cisco Network Associate, Linux, UNIX, Netware 5, Citrix MF 1.8, MAC OS 8-9, TTT (Train the Trainer) SAP: Production Planning; Inventory Management; Material Management; Supply Chain; Sales Management PRI Automation: PROMIS System Administration and MES Design Hewlett Packard-HP/UNIX ASQ-American Society of Quality: Quality Management and ISO9000 Management Diplomas. Certificates: TQM; Quality Cost; Procurement Quality; ISO9000; Quality Auditing; SPC. Juran Institute: Quality Systems and Continuous Improvement APICS-American Production and Inventory Control Society Certificates: Project Planning; Master Scheduling; MRP and JIT; Cost Controls;Supply Chain Zenger-Miller: Supervision and Front Line Leadership Technical Skills and Qualifications Network Server Operating Systems: Windows NT 3.51/4.0/2000/2003, Novell Netware 3.x/4.x/5.x, HP-Unix. Network Devices and Components: Cisco Router Series (Soho through 3600), Misc. Cable Access and Gateway Routers, Misc. Hubs and unmanaged Switches, Cisco Catalyst Series Switches (through 3550), Misc. Wireless Access Devices. LAN/WAN Technology, Protocols, Services: TCP/IP, IPX/SPX, NetBios, MS RRAS, T1/T3 circuits, Dial-up, DHCP, DNS, WINS, PPP, Copper and Fiber 10/100/1000Base-T Cabling (installation, testing, troubleshooting and certification.), Active Directory/Directory Services, Certificate Authority, PPTP, L2TP, RADIUS, VPN, SMTP, SNMP, Routing (Static/RIP/IGRP/EIGRP/OSPF), FTP, Routing/Switching, Frame Relay, ISDN, BRI, PRI. Server Technologies: MS Exchange 5.5/2000 Server, MS SQL Server 2000, IIS 4/5, MS BizTalk Server; MS Windows NT 4/2000 Terminal Server, Citrix Metaframe 1.8, MS Operations Manager, MS Backoffice Server, MS Systems Management Server (SMS), MS Small Business Server, Lotus Notes/Domino Server 4/5, Fax Server Software, Norton Ghost Enterprise. Hardware: Select, install, troubleshoot, repair, upgrades for: Desktop and Notebook PCs (most brands, generic, and custom built); Servers (Compaq, Dell, IBM, and HP9000 up to K-Class); NAS (Snap, Compaq, Maxtor); UPS; KVM; Printers; Scanners; CD Duplicators; PDAs; Components; CD/DVD Burners; CD/DVD Servers; Modems (analog, cable, fax); Tape Drives DAT/DLT by HP and Overland, Misc. Wireless Access Devices. Security - Firewalls, Filters, Analysis, Disaster Recovery: MS Proxy Server, MS Internet Security and Acceleration (ISA) Server, Checkpoint FW1/VPN1 V4/NG, Symantec Enterprise Firewall, BlackIce Defender Server and WS, Zone Alarm, Norton Personal FW, McAfee Personal FW, Symantec Anti-Virus Enterprise Series and Desktop, McAfee VirusScan, Microsoft VPN, MS Backup Tools, Veritas backup applications, CA ARCserve, various Anti-Spam tools and software, various "sniffers, monitors, and analysis" tools. Desktop Operating Systems: MS-DOS, Windows 3.1/WG/95/98/ME, Windows NT 3.51/4.0/2000/XP, Red Hat Linux 6-7, MAC OS 8/9. ERP Software: SAP, PRI Promis, MS Great Plains, Epicor Vista. Application Software: PeachTree, Quickbooks Pro, Quicken, MS Outlook, MS Word, MS Access, MS Excel, MS Powerpoint, MS Project, MS Visio, WordPerfect, Quatro Pro, SmartTerm Office, Crystal Reports, AutoCad, Adobe Acrobat, Paradox, Lotus 123. Technical/Corporate Trainer: Quickbooks Pro, Quicken, MS Outlook, MS Word, MS Access, MS Excel, MS Powerpoint, MS Project, MS Visio, WordPerfect, Quatro Pro, SmartTerm Office, Adobe Acrobat, SAP (MM/IM/PP), PRI Promis, Epicor Vista, MS Great Plains, MS Windows 95/98/ME/NT4/2000/XP, MS Windows NT4/2000/2003 Server, MS Windows 2000 Networking and Active Directory, MS Windows 2000 Security, MS IIS 4/5, MS Exchange 5.5/2000, Migration from NT 4 to Windows 2000, Network Cabling, Quality Management/Procurement/Cost/Auditing/Process Control, ISO9000, Technical/Process/Procedural Documentation. Experience Independent Computer Consultant Centereach, New York Network Engineer/System Engineer/Consultant/Trainer August 2002 to Present w Contract installation and upgrades of Dell Servers, Desktops, Laptops, and misc. computer products through Dell, TechSolve and other vendors. w Small/mid size Windows 2000 migrations for various clients, VARs, and Consulting Groups including Active Directory, DNS, MS Exchange. w Technical computer software and network technical training instructor teaching individuals, corporations, and at technical education centers such as New Horizons and The Self Study Resource Center . w Telecom and network cabling contracts. w Information Technology consulting services. w Outsourced network management agreements. w IT security consulting. w E-mail server installations. w Citrix Metaframe and Terminal Server installations. New Horizons Computer Learning Center of Long Island Commack/Westbury, New York IT Director, System/Network Engineer, Trainer May 2000 to July 2002 w Evaluated classroom and client site training delivery quality problems and formulated a plan of corrective actions to eliminate recurring problems. Solutions 100% implemented and effective at reducing problems to negligible levels (customer refunds reduced by nearly 600%) included: repaired, upgraded, and/or purchased PC equipment to attain and maintain a consistent standard which minimized setup issues and hardware failure during classes; completed implementation of an image based classroom loading system based on Norton's Ghost software, and built or repaired images for all classes so that PC was 100% configured after download for a class; to solve massive network connectivity problems, re-cabled all classrooms to meet current standards and upgraded LAN to Cisco "10/100/1000 switch based" with Cat5e backbone; developed a problem tracking (call center) system, developed and documented IT procedures, hired and trained technicians to work on corrective actions. w Replaced poorly performing WAN and internet connections between our locations with "fiber optic based" dedicated T1 and internet T1 circuits. 10-20% weekly downtime and related technology problems eliminated. Both business side and classroom side LAN/WAN performance improved dramatically as a result. w Built generic "low cost" servers to required to add Domain Controllers, DNS, DHCP, WINS at each company site/location to eliminate login, replication, name resolution, replication issues and bottlenecks previously experienced. w Overall LAN/WAN available bandwidth increased substantially and excess waste traffic reduced. Improvements allowed for 300 plus users while maintaining minimal collisions and maximum internet speed. w Installed and performed basic configurations for Cisco 2500 series Routers and Cisco Catalyst series switches for the corporate network. This was a critical step in solving bandwidth problems for their LAN/WAN and internet connections. w Planned, configured, installed, and administered three Exchange 5.5 servers with client access via LAN Outlook clients, OWA, and Outlook client via Citrix Metaframe Terminal Server. w Planned, configured, installed, and administered Citrix-Metaframe server for employee off-site LAN and application access. w Administered and maintained three legacy Foxpro database driven applications used to provide ERP like functionality for Accounting, Scheduling, and Sales. Key team member to replace legacy applications with ASP model "Windows based" applications. Complete data migration and end user training accomplished during a 3 week period. Legacy applications decommission afterwards. Installed and configured SQL 2000 Server for planned move from ASP model ERP database to in-house database and application. w Planned, configured, installed, and administered network based DLT backup system using HP/Veritas for critical servers and data. Developed rotation and offsite storage routines. Data restorations successful. w Planned, configured, installed, and administered enterprise security systems, including SPAM filters, corporate multilayer Anti-virus software for all gateways, clients, servers, and e-mail. Cisco PIX Firewall and NAT used to protect LAN from intrusion. Additional Firewall systems and IDS implemented to increase protection for company web site/server. These security systems were able to successfully stop or subdue a number of major virus outbreaks like Nimda without significant downtime. w Planned and implemented client and server migrations to Windows 2000 Pro and Advanced Server from Windows 98/NT 4.0 based OS, including design and implementation of DNS and Active Directory structure. w Planned, configured, installed, and administered network based Call Accounting software system to support Sales Management requirement. w Administered and assisted maintenance for internal phone system including voicemail server and telephone switches. w Worked with Instructors to develop and document curriculum for existing and new classes. w Taught application and technical classes part time and provided full time employee training office technologies and systems. w Configured technical classes as isolated LANS and created systems and objects required by curricula (as an example many classes like Exchange and SQL will require numerous servers be built to emulate a real world environment for students in the classes). Classes like Windows 2000 Advanced Server, Exchange, Lotus Notes/Domino, Novell Netware, Cisco, Citrix, SQL, and more had to be routinely setup with and for the full time instructors. w Planned, installed, and configured Checkpoint FW1 Firewall for use on our corporate network and also a classroom image for use on delivery of our information security training classes. Standard Microsystems Corporation/Standard MEMS, Inc. Hauppauge, New York Production Manager, Quality Manager, Project Manager, Director of March 1984 to May 2000 Operations, IT Manager/Network Administrator w Misc. duties related to engineering and management for microelectronics manufacturing. Performed technical assignments configuring processor controlled manufacturing equipment and product test routines. w Collaborated with programmers to develop early manufacturing tracking systems (mainframe based using IBM AS/400 and Data General), scheduling, and reporting. Worked extensively with the MIS group for a number of years as laison between manufacturing and MIS to develop the systems needed to manage the manufacturing division and automate routines. w Developed spreadsheet and database models to supplement and replace some mainframe systems as more sophisticated modeling and planning tools were needed. All production planning eventually moved to my PC software based models. w Assisted designing, cabling, and implementing first network (ARCNET) in our manufacturing division, and established a Novell Netware 3.x based NOS server and environment. w Trained manufacturing users on PC based software and assisted with network/desktop support functions. w Assisted on project to install, configure, and implement engineering data system and statistical process control using an mini-computer based series of applications from a company named Centex. w Assisted implementing first versions of Lotus Notes for e-mail and electronic document control. w Group lead representing my division to select an new Enterprise Resource Planning (ERP) system. SAP was eventually chosen. I was assigned to follow through and be the group lead for the implementation project. Worked extensively with developers and consultants on project plans and design. Performed data transfer, application functional testing, configuration, and end user training in support of the project. Project duration ~2 years. w Performed network upgrades to Ethernet based system. w Completed primary file/print server hardware upgrade to Dell Poweredge with RAID. Novell Netware 3.x OS. w Project Manager/System Engineer for the selection, aquisition, and implementation of a Manufacturing Execution System (MES) to support more demanding manufacturing requirements. Chosen system required to integrate with SAP. System chosen was PRI Automations PROMIS. HP 9000 K-Class server aquired with HP-UNIX and Oracle 7 DB installed. Worked with Oracle DBA and UNIX administrators to both install and receive training in support of OS and Database required support the PROMIS software. After installation became to UNIX and PROMIS administrator. After PROMIS installation managed a 1 year project to model the manufacturing operations and configure the system to meet the initial project objectives. Successfully went live after data transfer, testing, and end-user training was completed. Additional functionality projected to save company ~1-2 million annually through improved efficiency, planning, costing, and quality. w Performed system backup and routine maintenance for 3-4 HP 9000 K-Class servers used to provide UNIX based ERP system services. w Planned, configured, installed, and administered new internet T1 connection and Checkpoint Firewall for manufacturing division. Performed administrator duties for the Checkpoint FW1 firewalls. Workstation OS chosen for FW was Windows NT 4.0. w Planned, configured, installed, and administered Citrix-Metaframe Server to allow employee LAN and application access from off site. Server OS chosen for FW was Windows NT 4.0. w Planned, configured, installed, and administered Novell Netware 5 based server for Epicor Vista application. w Planned, configured, installed, and administered Overland DLT tape loader on IBM Netfinity Server running CA-ARCserve software for network server backup duties. w Performed all user support/help desk duties for all systems aided by two technicians and one engineer under my assignment. Local and remote users for my business unit/division ~200 plus about 40 automated equipment interfaces. w Installed and configured basic functions for Cisco 2600 series Router. w Designed, documented, and taught employee training classes covering diverse topics such as: quality control; office productivity software; SAP (ERP system); PRI Promis (MES), production planning/control; inventory control; manufacturing operations. General Instruments Corporation Hicksville, New York Engineering Technician, Production Supervisor, Process Engineer June 1975 to March 1984 w Misc. duties related to engineering and management for microelectronics manufacturing. Performed technical assignments configuring processor controlled manufacturing equipment and product test routines. Education Suffolk County Community College Selden, New York Electronic Engineering 1976-1978 New York Institute of Technology Old Westbury, New York Electro-Mechanical Technology (computer science emphasis) Program 1978-1982 Affiliation · American Society of Quality Control (ASQC) · American Production and Inventory Control Society (APICS) · SANS Institute (SANS) (System Administration, Networking, and Security) · LISTnet (SIG) member - Information Security and System Integration · Microsoft Corporation (Microsoft Certified Trainer) · IEEE Computer Society Member · Microsoft Partner Available Upon Request · Professional references · Letters of recommendation · Certification Transcripts · Salary history |
